Can I send my run manually?
Yes you can submit your run manually.
For the event you have registered for, you will find a manual submission tab labelled 'submit manual results' found above recent registrations.
Please submit your results along with image proof of your running distance to log any attempts towards the event. You must include the date (except for treadmill submissions) and duration of your run in your image proof.
_You must include the date (except for treadmill submissions) and duration of your run in yoVery popularHow do I connect my Strava account?
You can connect your Strava Account by visiting your inphota Profile. Click on 'Profile', top right hand side of the inphota page, click on social and you will see a button to connect your Strava account or you can just click here.Very popularHow do I connect my Fitbit account?
You can connect your Fitbit Account by visiting your inphota Profile. Click on 'Profile', top right hand side of the inphota page, click on social and you will see a button to connect your Strava account or you can just click https://www.inphota.com/profile/social/. Only the activities you have recorded from Fitbit connection date will be synced.Very popularHow will I know when my run/ ride has been uploaded?
You will receive an email confirming your activity. You can also check the leaderboard by searching your registered last name, please click on the link 'see leaderboard' on the event page you have registered for. Please know it can take up to 10 minutes for your run/ ride to be synced.Very popularI have registered for an event but it is not showing in my profile? Can you verify?
Please know it can take up to 10 minutes for you to appear on recent registrants or to receive an event registration confirmation email. Please make sure you have checked out the event from your basket. You can view all your events, past, current, future and saved events in your profile here.Very popularHow do I record a run?
Record your activity via your Fitbit, on your treadmill, via a running application that can record your distance or via a smartwatch that is linked to your Strava account.
Stava and Fitbit: Your Strava or Fitbit account must be paired with your inphota account. The activities that match an event you have entered will be uploaded automatically. Please connect your Strava or Fitbit acocunt here https://www.inphota.com/en/profile/social/.
_Please know that Strava does not support all smartwVery popularHow to I upload my run / ride?
Record your activity via your Fitbit, Garmin or smartwatch that is linked to your Strava account. Your Strava, Garmin or Fitbit account must be paired with your inphota account. The activities that match an event you have entered will be uploaded automatically. You will receive an email confirming this.
Please know that Strava does not support all smartwatches. If you are unable to connect your smartwatch to your Strava account you may upload your results manually.
There are only certain eveVery popularMy run / cycle is not accurate, why?
Please note that this may be an internal issue with your Fitbit, smartwatch or Strava. Your device may be facing issues which causes ceratin features such as excercise recordings to not function properly.
Please know you are unable to record indoor activities using the Strava application as Strava does not support indoor activities.
If you are recording an indoor activity using a Fitbit or Smartwatch, please check the settings. Some devices require the GPS to be turned off. The speed and distVery popularHow do I pair my Garmin?
You can connect your Garmin Account by visiting your inphota Profile. Click on 'Profile', top right hand side of the inphota page, click on social and you will see a button to connect your Strava account or you can just click https://www.inphota.com/profile/social/. Only the activities you have recorded from your Garmin connection date will be synced.PopularI'm registered twice and my ride/ run has not been uploaded, why? How can I upload an attempt?
You cannot register yourself for the same distance twice. If you have accidentally done this please note that the second entry will be ignored.PopularHow do I pair my Strava?
You can connect your Strava Account by visiting your inphota Profile. Click on 'Profile', top right hand side of the inphota page, click on social and you will see a button to connect your Strava account or you can just click https://www.inphota.com/profile/social/. Only the activities you have recorded from Strava connection date will be synced.
Please know you are unable to record indoor activities using the Strava application as Strava does not support indoor activities.
If you wish to rePopularI don't have a Fitbit watch. I only have an apple, hawauei ect
We accept all Sports and smartwatches. You can connect your Garmin directly to inphota or connect your watch to Strava.
Please connect your watch with the Strava application. Your Strava account or Garmin account must be connected with inphota in order for your activities to be uploaded. You can connect your Strava or Garmin Account by visiting your inphota Profile. Click on 'Profile', top right hand side of the inphota page, click on social and you will see a button to connect your Strava accoSome readersRunning under or over registered distance
Please know you we need you to record the specific distance of your designated event. Our system will not pick up your attempt if it is more than 5% over the specified distance. For example, if you register for the 10K and run 10.6K the system will not pick up your run, likewise if you run under the designated distance this will not be picked up.Some readersI am registered twice for the same distance, how can I delete the duplicate?
You cannot register yourself for the same distance twice. If you have accidentally done this please note that the second entry will be ignored.Some readersHow do I record my distance?
Record your activity via your Fitbit, on your treadmill, via a running application that can record your distance or via a smartwatch that is linked to your Strava account.
Stava and Fitbit: Your Strava or Fitbit account must be paired with your inphota account. The activities that match an event you have entered will be uploaded automatically. Please connect your Strava or Fitbit acocunt here https://www.inphota.com/en/profile/social/.
_Please know that Strava does not support all smartwSome readersWhy isn't my activity showing on the leaderboard?
It can take up to 10 minutes for your activity to upload. Please make sure that you have registered for the event and that you have attempted the event after you have registered. Any activities recorded any day before your registration will not be counted.
Please know that some events require you to complete the event distance in once go and any distance that is under or over the event distance will not be counted. For example if you have registered for a 10km run you need to record the actualSome readersI recorded my run/ walk using the Strava application. It is not accurate. Why?
Please note that this may be an internal Strava issue. Strava may be facing issues with Maps which may cause Strava features such as recorded to not function properly.
Please know you are unable to record indoor activities using the Strava application as Strava does not support indoor activities.
If you wish to record indoor activities you must connect your smartwatch to the Strava application.Some readersHow do I register for an event?
You will first need to create an inphota account before you sign up to an event. You can sign up here https://www.inphota.com/en/register/
Once you have signed up, please choose how you would like to record your run/ walk. You must connect your Fitbit or Strava account to your inphota account here. You may also submit your results manually. More information can be found here https://help.inphota.com/en/article/how-do-i-record-my-distance-n0rctz/
Please enter the event you wish to participate iSome readersHow can I disconnect my Strava account?
Please visit profile on your Strava account online only. Click your profile icon, top right and click on Setting. Once on settings, click 'My Apps' from the menu bar on the left. You can remove your inphota connection from there.Some readersI'm having trouble submitting my results
Please ensure you are logged into to your inphota account.
You will only be able to submit results for the event that you are registered in.
Your results will only be counted if you have run the required event distance. Any distance ran over or under the event distance will not be counted.
_For example, if you ran 3.45km or 6km for 5km run and are trying to submit these results, our system cannot accept these for a 5km race. Please only submit results that you have ran for the full event disSome readersHow do you use the data from my Fitbit account?
We use the activities that you log through your Fitbit to track your efforts in our event challenges, such as the distance you cover, or the time you spent working out. We have a range of events on the way for a variety of different workout types, and Fitbit seems to be the best way to cover all our bases! If your concern is about use of your personal data, then I assure you that no personal data from your Fitbit account is going to be used or provided to any 3rd party companies.Some readersDo I have to be a UAE resident to participate?
You do not have to be a UAE resident to participate. You will only be eligible for prizes if you are a UAE resident.Some readersHow do I see which activities I've done?
You can view all your events, past, current, future and saved events in your profile here.
Your activity attempt will be uploaded to the leaderboard. You can search for your registered lasted name by clicking 'see leaderboard' on the event page you have registered for and logged an activity for. Please know, it can take up to 10 minutes for your activity to be synced with the event.Some readersCan I connect my Strava to more than one account?
No, it is not possible to connect Strava to both accounts, please choose only one account to link your Strava to.Some readersCan I run further than the event distance?
No, you cannot. Please know you we need you to record the specific distance of your designated event. Our system will not pick up your attempt if it is more than 5% over the specified distance. For example, if you register for the 10K and run 10.6K the system will not pick up your run, likewise if you run under the designated distance this will not be picked up.Some readersWhen I log in to my Strava, it says password incorrect
Do you have an inphota account? You must log into inphota with your inphota login details before you connect your Strava account. If you are still facing issues and cannot login due to an incorrect password, please reset your Strava password and try again.Some readersWhen will my activity show on the leaderboard?
It can take up to 10 minutes for your activity to upload. You will receive a confirmation email of your attempt.
Please make sure that you have registered with the event and that you have attempted the event after registration or same day. Any activities recorded any day before your registration will not be counted.
Please know you need to record the actual distance of your designated event as our system will not pick up your attempt if it is more than 5% over or under the run. For example, ifSome readersHow do I see my logged run / ride?
You can search for your registered lasted name by clicking 'see leaderboard' on the event page you have registered for and logged an activity for. Please know, it can take up to 10 minutes for your activity to be synced with the event.Some readersHow do I log an activity with my Fitbit?
You can only record a live activity through your Fitbit device as you usually would. For information on how to record and activity using your Fitbit please visit the following link
Please note the following:
Only the activities you have recorded that match an event you have entered will be counted.
If you are registered for the event, please make sure you have recorded your attempt during the specified time and dates for the specified distance.
Please make sure that you have registered wiSome readersHow to upload my photo?
You can upload your photo to frame your activity one of two ways.
Once you have completed an activity against the event type and date, you will receive an confirmation email. Please click 'view attempt' (this will open a new page in your internet browser) and click 'frame this activity'.
Please visit the event page you have registered for. Above recent registrations there please click 'my efforts'. All your efforts logged toward the event will appear. Click on the activity you wish to frSome readersIs Strava free to download and run?
Yes, Strava is free to download on apple and android devices. Please make sure you connect your Strava account to your inphota account here https://www.inphota.com/profile/social/. This will allow you to automatically share the results of your attempt with us.
Please note if you record your activity only using the Strava application it is not able to record indoor attempts.Some readersWhat cycling events do you have?
You can see the list of cycling events here.Some readersCan I run for both a 1.5k and 3k at the same time?
No, you can only record one distance at a time. Please record these distances separately.
You need to record the actual distance of your designated event as our system will not pick up your attempt if it is more than 5% over or under the run. For example, if you register for the 10K and run 10.6K the system will not pick up your run, likewise if you run under the designated distance you will not be picked up.Some readersHow can I disconnect my Fitbit account?
Please have your watch nearby. Please log into your the Fitbit app, click on the 'Today' tab then click your profile picture and click 'Apps'. You will find a list of Apps installed on your watch, you can remove your inphota connection from there.Some readersI didn't receive an email for my run / cycle
It can take up to 10 minutes for you to receive an email to your registered email account. Please check your spam/ junk folder
Please make sure you have checked out the event from your basket. You would have received an email from us confirming your registration.
Only the activities you have recorded that match an event you have entered will be counted.
If you are registered for the event, please make sure you have recorded your attempt during the specified time and dates for the specifiedSome readersHow do I flag a ride or run?
You can flag a ride or run by emailing customer support at customer-support@inphota.com with your concerns. Please know that the results on the leaderboard are not final during the event and are subject to review post event.Some readersWhen will my activity show on recent attempts?
It can take up to 10 minutes for your activity to upload. You will receive a confirmation email of your attempt.
Please make sure that you have registered with the event and that you have attempted the event after registration or same day. Any activities recorded any day before your registration will not be counted.
Please know you need to record the actual distance of your designated event as our system will not pick up your attempt if it is more than 5% over or under the run. For example, ifSome readersHow do I register my activity?
You will first need to create an inphota account before you sign up to an event. You can sign up here https://www.inphota.com/en/register/
Record your activity via your Fitbit or smartwatch that is linked to your Strava account. Your Strava or Fitbit account must be paired with your inphota account. The activities that match an event you have entered will be uploaded automatically. You will receive an email confirming this.
Please know that Strava does not support all smartwatches. If you areSome readersCan I use my phone to log an activity?
Yes, you can download a running application.
If you choose to record your run via a running application, please submit your results manually. You will find this option labelled 'submit manual results' found above recent attempts. Please know that if you would you like to submit manual results, please submit your results along with image proof to log any attempts towards the event.
Please know that the application or GPS may not be accurate, thus results may vary
Pleas note, you cannotSome readersI forgot to submit my results
If the manual results submission window is still open, you may submit results.
If the manual results submission as closed, we unfortunately will not be able to upload your result.Some readersMy name / result is not appearing on the leaderboard
It can take up to 10 minutes for your activity to upload. You will receive an email confirmation of your attempt.
You need to record the actual distance of your designated event as our system will not pick up your attempt if it is more than 5% over or under the run. For example, if you register for the 10K and run 10.6K the system will not pick up your run, likewise if you run under the designated distance you will not be picked up. If you have recorded 5% over or under the run, your attempt wiSome readersI didn't receive the confirmation email of linking the inphoto with Strava account
There isn't an email, you will see a connected confirmation in your profile or click here https://www.inphota.com/en/profile/social/.Some readersHow do I log a manual activity?
Yes you can submit your run manually.
For the event you have registered for, you will find a manual submission tab labelled 'submit manual results' found above recent registrations.
Please submit your results along with image proof of your running distance to log any attempts towards the event. You must include the date (except for treadmill submissions) and duration of your run in your image proof.
_You must include the date (except for treadmill submissions) and duration of your run in yoSome readersI did my run/ ride before connecting my Strava account. What do I do?
Once you have connected your Strava account to your inphota account, please edit the title of the run in Strava which will allow it to be uploaded onto the recent attempts/ leaderboard. Please know we only accept activities completed on the same day as your registration.Some readersMy strava is connected to another account, what do I do?
"Your Strava can only be connected to one account. You will have to disconnect Strava from the profile you don't want and then be sure to connect your Strava to your chosen account.
You can disconnect your Strava account Please visit profile on your Strava account online only. Click your profile icon, top right and click on Setting. Once on settings, click 'My Apps' from the menu bar on the left. You can remove your inphota connection from there.
To connect your Strava account to your inphotaFew readersDo you accept outdoor attempts?
We do accept outdoor attempts but please adhere to Government guidelines, wear a mask, socially distance and be safe.
If you have restrictions in your country of residence for exercising outdoors, we will not accept any outdoor attempts.Few readersWhat time can I do the run / ride?
All the details for the event days are found in the event details. You can start from 12:01 am on the first day of the event until 11:59pm on the last day of the event.Few readersHow can I see how many kms I've done?
Currently the quickest way for you to find how many kilometres you've done is to find yourself in the leaderboard for the event. You can search for last registered name by clicking 'see leaderboard'.
It can take up to 10 minutes for your activity to upload. Please make sure that you have registered for the event and that you have attempted the event after you have registered. Any activities recorded any day before your registration will not be counted.Few readersI completed a ride/ run before registering, will this be counted?
Yes this will be counted so long as your run / ride was completed on the same day as your registration. Make sure your Strava or Fitbit account is connected to your inphota account. Please edit the title of the run / ride after registration to allow it to be uploaded onto the recent attempts/ leaderboard. Please know we only accept activities completed on the same day as your registration.Few readersHow do you use the data from my Strava account?
We use the activities that you log through your Strava to track your efforts in our event challenges, such as the distance you cover, or the time you spent working out. We have a range of events on the way for a variety of different workout types, and Strava seems to be the best way to cover all our bases! If your concern is about use of your personal data, then I assure you that no personal data from your Strava account is going to be used or provided to any 3rd party companies.Few readersI am based internationally, do you accept outdoor attempts?
Yes we will accept your outdoor attempts. it's all about helping to keep people active during this time so more the merrier. Our rewards are very UAE focused but if you'd like to participate and sync your time to the leaderboard then please do.
Please adhere to Government guidelines, wear a mask, socially distance and be safe. If you have restrictions in your country of residence for exercising outdoors, we will not accept any outdoor attempts.Few readersWhat do I need to enter a virtual ride?
You will need a smart trainer and a Zwift account to enter a virtual ride.Few readersWhat events do you have?
You can see the list of events here.Few readersCan I do my distance over a few days and break it up and add up my total time to submit?
While you can complete the distance at any pace, it must be completed in one run. You can absolutely take breaks during your run or walk but please just make sure to pause your activity tracker.
The event you may complete the distance over a few days are the half, full or ultra marathon. You may complete the distance over the course of the event date.Few readersDo I get a certificate?
You will receive a finishers confirmation email after the event end date.Few readersWhat running events do you have?
You can see the list of running events here.Few readersI cannot see myself on recent registrants
It can take up to 10 minutes for you to appear on recent registrants. Please make sure you have checked out the event from your basket. You would have received an email from us confirming your registration.Few readersWhat do I need to enter a run?
Shoes and a place to run, can either be on a treadmill, in your garden, on your balcony or inside your house.Few readersCan I brisk walk/ walk/ jog for the run?
Yes, you can. We encourage everyone to participate in events at your own pace. It's all about staying healthy and active. You can record your activity as a walk and it will be counted towards the running event.Few readersWhen does the run start?
You can find the start date in the event description. Event dates are also under the event photo here https://www.inphota.com/en/events/.
You may start the race on the given start date at 00:01am until 11:59pm of the end date.
Any attempt before or after the start and end date will not be counted.Few readersI attempted a ride / run but forgot to click 'checkout', can I still upload my attempt? How?
Yes, this will be counted so long as your run / ride was completed on the same day as your registration. Make sure your Strava or Fitbit account is connected to your inphota account.
Please edit the title of the run / ride after registration to allow it to be uploaded onto the recent attempts/ leaderboard. Please know we only accept activities completed on the same day as your registration.
If you do not have a Fitbit or Strava account, please submit your results manually. You will need toFew readersWhat prizes are available?
The prizes available for an event will be listed in the event details. Please note, not all events will have prizes.Few readersHow long do it take to show me on recent registrants?
It can take up to 10 minutes for your activity to upload. You will receive a confirmation email of your attempt.
Please make sure that you have registered with the event and that you have attempted the event after registration or same day. Any activities recorded any day before your registration will not be counted.
Please know you need to record the actual distance of your designated event as our system will not pick up your attempt if it is more than 5% over or under the run. For example, ifFew readersI have a better time than my previous attempt but I am not longer on the leaderboard. Why?
Occasionally there is a delay in appearing on the leaderboard whilst we wait for Strava or Fitbit to send us your result. It came take up to 10 minutes for your attempt to appear.Few readersHow do I frame my activity?
You can frame your activity one of two ways.
Once you have completed an activity against the event type and date, you will receive an confirmation email. Please click 'view attempt' (this will open a new page in your internet browser) and click 'frame this activity'.
Please visit the event page you have registered for. Above recent registrations there please click 'my efforts'. All your efforts logged toward the event will appear. Click on the activity you wish to frame (by clicking yourFew readersHow can I see what segment on Zwift it is?
The segment link is listed on the event details under 'How to log a time'.Few readers
